What to expect when visiting the ward at Searle House


It’s natural to feel uncertain when visiting the ward for the first time. Finding out what to expect can help ease your mind and allow you to prepare yourself emotionally. Here’s what you need to know when coming to visit Hospiscare.

Hospiscare patient smiling in her bed


The first thing people often remark on when visiting Hospiscare is that it’s nothing like a hospital and not what they may have imagined. You will receive a warm welcome here at the charity and find yourself in the hands of a skilled and expert team.

There’s no talking in hushed tones but you can find peace and quiet spots if you would like to. The ward is a place you can be yourself and spend time with loved ones like you might at home. We’re here for you 24/7 and we know how important it is to be with the people you care for when time is limited. We don’t have fixed opening hours – you’re welcome any time you like, and you can ring us at any time of the day or night as well.

We have some single rooms and some shared spaces. Wherever the care takes place, we do our utmost to respect your privacy and need for rest, whilst always being close at hand when you need us.

When you get to Searle House, you’re welcome to use our free parking. After parking in the visitor car park on the right after the entrance, come to reception and let us know who you’re visiting and we’ll get you a visitors’ parking pass.

If it’s your first visit, come and see the reception team. They will be happy to show you around the ward and explain the facilities we offer.

If you are visiting outside reception opening hours, please let one of the nurses know before your visit to ensure that you can gain access and someone can be on hand to help you.

The food at Searle House is not just for our patients; you can grab a bite to eat at our café. As well as hot food and daily specials for breakfast, lunch and dinner, there are snacks, drinks and ice cream. You’re also welcome to bring in food and drink from home (you can keep it in our fridge!).

Around the ward there are plenty of places for you to spend quality time with your loved ones. In our sitting room you can get together to play games, watch films or just relax. Our stunning garden is open all year round and you are welcome to use it whenever you like – just ask us if you’d like a bed wheeled outside.

Quotation about the garden at Searle HouseVisiting friends and relatives on the ward can be an emotional experience and you may feel the need to take a moment to yourself. You can collect your thoughts and find a space for reflection or worship in The Chapel. This is a non-denominational space where all are welcome. Alternatively, there are a number of private rooms near the ward where you can have some much needed time to yourself or where you can sit with your friend or relative and enjoy the view of the garden, watch our resident squirrel or share a book or film.

We have film night once a month in our day hospice at Searle House; patients, family and friends are welcome to join in if they wish.

If you wish to celebrate a family event with us – a birthday, anniversary or any other celebration – talk to us and we can accommodate a space and some privacy for you all.

If you would like the opportunity to stay overnight in the hospice, we have a limited number of comfortable, well-equipped rooms you can stay in; speak to a nurse about your options.

All of our staff are dedicated to caring and this is not limited to our patients; we will do everything we can to support you on the ward and ensure that you and the person that you are visiting are cared for.

If you have any questions or concerns, you are welcome to give us a ring on 01392 688000.

You can familiarise yourself with our reception and day care room by taking a virtual tour below.

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