Our promise to you

Because you are important to us, we want you to feel that donating to Hospiscare is a positive, worthwhile and rewarding experience.  Many thousands of people throughout Exeter, Mid and East Devon depend on our care and support, and quite simply, we couldn’t be there for them without your generosity.

We promise:

  • To spend your money responsibly and provide outstanding care for terminally ill patients and their families. 

  • To provide a friendly and honest approach by sharing stories of our work to demonstrate how your money has been spent.

  • To communicate in a way that suits you. You decide whether you want to receive information about our services, fundraising and ways to support, and you decide how you want this delivered.  So let us know your preferences, and if at any time you change your mind, please call 01392 688020 or email 

  • To never sell your data to any third party.  Hospiscare values your support and respects your privacy.  The data we gather and hold is managed in accordance with the General Data Protection Regulation (GDPR).

  • To be supportive, professional and aim to deal with enquires as quickly as we can.  We aim to get it right first time, and if we don’t we will explain why.

  • To use fair and safe fundraising methods and ensure everyone is treated in a sensitive, respectful way.

  • To listen to your opinions and make necessary improvements to our work.  We want to make sure we are working at our best and are very grateful for feedback. Please email or call 01392 688020 if you have any compliments or complaints.

Thank you for believing in Hospiscare and enabling us to support over 2000 patients and their families each and every year. Your support has enabled us to provide care for local people since 1982; a gift in your Will helps secure the future of Hospiscare for generations to come.