Health Care Assistant (Call Handler)

Hospiscare Band 3: £19,189 – 20,968 per annum pro rata Part time – 22.5 hours/week, 3 days over 7, 8am starts and 8pm finishes

Fantastic opportunity to join Hospiscare as a Call Handler in our Exeter Clinical Co-ordination Centre.

  • Healthcare Assistant – Hospiscare Band 3: £19,189 – £20,968 pa pro rata
  • Part time – 22.5 hours/week, 3 days over 7, 8am starts and 8pm finishes

As a Call Handler in our Clinical Co-ordination Centre, you will be a first point of contact for patients, carers and healthcare professionals calling the charity.  Liaising with registered nursing staff, Clinical Nurse Specialists and wider community teams, you will ensure patients are prioritised appropriately.

Alongside your Level 3 qualification in Health and Social Care or equivalent, you will have experience in adult specialist palliative care and an understanding of the complexities of working with individuals at times of distress and conflict.  You will work autonomously, acting on your own initiative and seeking advice or escalating issues when necessary.  Your highly developed communication skills, ability to act as a patient advocate, and appreciation of the importance of effective teamwork in a healthcare context, will also be important.

In return you will join a clinical employer of choice in the region and receive a competitive salary and wide range of employee benefits including Employee Assistance Programme and free parking at Searle House.

Full job description: CCC HCA Call Handler – JD PS

If you’re interested in working in Hospiscare’s nursing team, and would like more information about the organisation and the roles available, why not join one of our virtual careers open events on Thursday 27 or Saturday 29 January:


  • Closing date:                Sunday 6 February 2022
  • Interviews:                   Friday 18 February 2022

Hospiscare is a Disability Confident and Mindful Employer which promotes equal opportunities for all and welcomes applications from all sections of the community regardless of sex, disability or any other protected characteristic.      

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