COVID-19 support and advice for patients, families and vulnerable groups

Information and support in Exeter, Mid and East Devon.

Last updated: 10/08/2020

If you or a loved one is living with a terminal illness or if you have been identified as being part of a vulnerable group, you may be worried about the risks of coronavirus (COVID-19).

To help you manage in the current situation, we have gathered information about support and advice services across the heart of Devon. As information and services are constantly changing, we will endeavour to keep this blog up-to-date with the latest information and advice for the local area.

Hospiscare services in Exeter, Mid and East Devon

Providing safe and effective care for our vulnerable patients and keeping our staff well so they can continue to care for our patients is our main concern.

Our specialist ward and community nursing services remain open to patients. Our outpatient and nurse-led clinics continue but many of these will now take place over the phone or by Skype as opposed to face-to-face appointments.

As a precaution, we have suspended our Day Hospice services at Searle House, Kings House and Pine Lodge. These patients will continue to be cared for by the Hospiscare community nursing team.

Volunteer Care Navigators will continue to support our patients by making phone calls rather than face-to-face visits.

Our supportive care services, such as Film Club, Bereavement Teas and drop-in café at Searle House and Kings House are currently postponed. Our ‘listening’ service remains available over the phone to those who have recently been bereaved.

We have also been updating our bereavement pages to reflect the current situation and how this uncertainty can affect us all.

Other Devon-wide services

Alzheimer’s Society has produced a set of information about coronavirus for people affected by dementia available here.

Caterfood offer a home delivery service of frozen and fresh food items and meals across Devon. Call 01803 664422 or visit their website.

Devon Carers are continuing their support with some changes to their services. Their helpline remains open during their usual hours (8am-6pm Monday to Friday, 9am-1pm Saturday). Until further notice, no carer drop-in sessions will be held. Webchat is available on their website as well as the latest updates – click here.

Devon County Council has a guide of the services that are operating across Devon. By putting in your postcode, you will be able to see all the available services near you. Click here to visit the site. You can also view their interactive map of support services available across Devon here.

Devon Freewheelers are offering a medication delivery service for those who are unable to leave their homes as well as a phone support service. Call 0300 800 0109.

J&R Food Service Ltd are now supplying members of the public with a home delivery service across Devon and Cornwall. There are over 5,000 products available, including local products, and customer can order online, via the app (JRFAPP) or by calling 01392 445510.

Mind, the mental health charity, has developed a guide to coronavirus and your wellbeing available here.

Oakcroft Farm Produce are offering home deliveries to Okehampton to Crediton and Okehampton to Exeter. Orders can be placed by emailing rogers@oakcroftfarmproduce.co.uk and the food lists can be viewed on their Facebook page.

Public Health England has put together advice and guidance for those who are experiencing or are at risk of domestic abuse during the coronavirus outbreak.

Other services in Exeter

AGE UK (01392 202092) offers support to people who are unable to get out of the house and have no family or friends that can help. Age UK can give phone call support, as well as shop and collect prescriptions.

Estuary League of Friends are offering services to people living in and around Topsham, Countess Wear, Ebford, Exton, Digby, Wonford, The Rydons, Clyst St George, Cat & Fiddle and Clyst St Mary. Call 01392 879009. For more information on services in Topsham, click here.

Exeter Community Wellbeing has been set up on Exeter City Council’s website for those who would like to help as well as those who are seeking help during the coronavirus pandemic. Individuals or groups who are seeking help can fill in the online form.

FORCE Cancer Charity (nursing team: 01392 406151, psychological support: 01392 406168/406169). FORCE’s Support and Information Centre in Exeter is temporarily closed for face-to-face appointments and groups. Support and information is still available by phone and video calls.

Westbank League of Friends (01392 824752) is able to help people who are unable to get out and have no support at home. They can offer help delivering prescriptions and shopping. If you don’t already access their support, you will need to be referred by a nurse.

Other Services in East Devon

Age Concern are dropping supplies to the doorsteps of elderly people in Exmouth. Call 01395 271242 to arrange.

Beehive (01404 38405) in Honiton has a dedicated phone and information line from Monday 23 March, run initially by volunteers. From 10am to 4pm Monday to Friday, Honiton residents can call for information and updates on services in Honiton.

Broadclyst Buddy Scheme are operating across Beare, Blackhorse, Broadclyst Station, Broadclyst Village, Budlake, Columnjohn, Crannaford, Hele, Killerton, Longmeadow, Saundercroft/Southbrook Lane, Tithebarn, Westclyst and Westwood/Ashclyst. This is to support those who are self-isolating. If you need support, fill in the form here.

Budleigh Support is a group run by volunteers who are offering free support, such as shopping and financial assistance, to those in need in the area. For more information, visit their website.

Chime are able to offer hearing aid support by posting hearing aid batteries to you. Call 01395 40223.

Devoncourt Hotel are offering rooms and self-catering apartments for people needing to move out of home to self-isolate. Visit their website or call 01395 272277 to find out more.

Exmouth Friends in Need (07581 375855) can support anyone self-isolating with shopping, prescription collecting,  letter posting or gas and electricity topping up. A member of the voluntary team will offer free help or if you just need to chat to someone please call.

FORCE Cancer Charity (01392 406151) Chemotherapy treatment continues at the Honiton site as normal for the time being.FORCE’s normal support services in Honiton are temporarily suspended – see Exeter section for more info.

Friends of Woodbury Surgery are offering support to those in the area with picking up post, prescriptions and shopping, as well as the opportunity to chat. Contact them on 01395 206123

Honiton Coronavirus Information Line is run by volunteers Monday – Friday 10am to 4pm. The line offers information on local services and signposting to organisations. Call 01404 384050

Meals on Wheels services that are available in East Devon:

  • Budleigh Hub – 01395 446896 (homemade meals delivered to your door in Budleigh Salterton)
  • Ducky Delish – 01626 859064 or 07896 258403 (meals arrive fresh and chilled for you to heat yourself)
  • Lunchies Exmouth – 01395 272877 (meals arrive fresh and hot)
  • Oakhouse Foods – 0333 3706700 (meals arrive frozen for you to cook)
  • St Michaels (Honiton) – 01404 46529 (shopping and cooked meal delivery)
  • Wiltshire Farm Foods – 0800 0773100 (meals arrive frozen for you to cook)

Open Door are offering no-contact delivery of food parcels and meals as well as welfare support telephone calls. Visit the website to find out more.

Ottery Help Scheme are offering support including pharmacy deliveries. Call 01404 813014

Shops that are offering a delivery service in East Devon:

  • Callands Budgens – 01395 275042
  • Darts Farm – 01392 878228 – delivery or collection for the over 70s
  • Drews Butchers in Sidbury are offering a delivery service: 01395 597373
  • Garden Pets, Littleham Cross – free delivery of everyday household items in Exmouth 01395 266230
  • Greendale Farm Shop – 01395 232836 – delivery or collection service.
  • Spar in Sidmouth (01395 513008) is offering a daily delivery service. Call from 9am to 4pm to request a delivery
  • The Balfour Arms in Sidmouth (07900 200327) is offering delivery of meals and shopping
  • The Dairy Shop in Sidmouth is offering a delivery service on a range of basic items. Free delivery on orders over £10 and payment can be taken by card over the phone
  • The Farm Shop, Magnolia Centre – 07470983575
  • Woolbrook News – 01395 514224 – delivery or collection service in the Sid Valley. Same day delivery available when orders are placed before 11am

Sidmouth Hospiscare (01395 577126) please contact our sister charity in Sidmouth if you are a patient receiving their care at home.

Sidmouth Living with Cancer can be contacted by emailing jklfilm@aol.com

Sidmouth Voluntary Services (01395 515063) is providing a meal delivery service, shopping assistance with shopping and a medical car service for non-viral people who still have medical appointments.

Sid Valley HELP (01395 892011) is working with Sidmouth Town Council and other local organisations to offer information and support to local people.

Sid Valley Food Bank (07936 917507) can be contacted by phone or at info@sidvalleyfoodbank.org.uk

Other Services in Mid Devon

Age Concern Crediton & District (01363 775008) has temporarily closed their day centre but their office remains open for telephone enquiries. They will also be providing a range of services to clients in their own homes.

Bow Garden Centre (01363 82438) is offering free, non-contact deliveries of gardening supplies and meals if you are in isolation or are over 70 and are unable to leave your home. This is available to those living within 15 miles of the garden centre.

Crediton Delivery Hub is a collection of independent Crediton traders who have set up a distribution hub to help those in need get deliveries to their door. Customers can phone in their orders and these will be delivered by a volunteer. The full list of shops taking part can be found here.

FORCE Cancer Charity’s chemotherapy treatment continues at the Tiverton and Okehampton sites as normal for the time being. Their face-to-face support services in Okehampton and Tiverton are temporarily suspended but they can be contacted by phone for nursing and emotinal support. (Nursing team: 01392 406151, psychological support: 01392 406168/406169)

Mid Devon Mobility are offering a telephone befriending service to their members and local community to ensure they don’t feel isolated during this time. If you or someone you know would like to chat, call 01884 242099 or email jackie@middevonmobility.org.uk