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Outstanding

It’s Official: Hospiscare Really Does Provide An “Outstanding” Service

Independent health care regulators the Care Quality Commission (CQC) visited the hospice in Dryden Road, back in March 2016.

It was rated outstanding for being effective, caring, well-led and responsive to peoples’ needs and good for being safe, and given an overall outstanding rating.

Deborah Ivanova, deputy chief inspector of adult social care, said: “We received many positive comments about the care at Hospiscare and it’s encouraging to report that there was an openness to learn and deliver an exceptional level of personalised care.

“Staff had the right skills and knowledge to meet individual needs and should feel proud of the work they do and for the positive support they provide for end of life care

 “Staff said morale was excellent and managers were visible, approachable and encouraged with professional development and education to learn new skills.”

“People should always be cared for by services that are safe, effective, caring, responsive to their needs, and well-led.”

The report findings praised how Hospiscare went the extra mile to ensure people needs were met and people experienced a comfortable and dignified death in a place of their choosing.

Feedback from the national website iWantGreatCare showed that 100 per cent of people would recommend Hospiscare.

“We are absolutely delighted with the outstanding CQC report”, said Hospiscare chief executive Glynis Atherton. “Since Hospiscare was first established in 1982, we have taken pride in our dedication to pursuing top notch standards of care. This “outstanding” rating really represents the hard work and dedication shown by everyone who works or volunteers for Hospiscare in our community. We hope it inspires everyone to maintain these exceptional standards as we continue into the future. Well done everyone!”

To read the full report please click here