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Education

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Sensitive Communication Skills
Location: Boxall Room - Hospiscare Exeter
Start date: 16th September 2016
End date: 30th November -0001

What do you say and do when a patient asks “Am I getting worse?” or “How do I tell my family that I am dying?”

Poor communication between health and social care professionals and patients, families and carers accounts for up to 90% of the complaints in End of life care (End of Life care strategy 2008).

This morning session will address your anxieties and help increase your confidence in eliciting and addressing patient and family concerns in what is often a challenging and emotional time.

Topics will include:

  • Strategies when you ‘don’t know what to say’
  • Handling emotional states
  • Managing difficult telephone conversations
  • Awkward questions

Date and time: 16/09/16,  09.00-13.00

 

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