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Education

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Communicating effectively when it matters most - 2 Days
Location: Reed Hall, Exeter University Campus
Start date: 29th November 2016 09:00
End date: 30th November 2016

This is a two-day communication skills course at an advanced level  is aimed at qualified professionals who regularly contribute to the management of care for people approaching the end of life. It aims to equip them to listen to and sensitively explore needs and preferences regarding issues of care.

Recent government policy highlights the need for greater involvement of patients and families in end of life decision-making and yet there is evidence that the workforce lacks confidence and skills. Through exploration of theoretical principles of interpersonal communication and advance care planning and practical workshops, the course will encourage participants to reflect on their own misconceptions, blocks and anxieties and to develop a strategy for future practice development.

At the end of the day the learner will be expected to be able to:

  • Provide an overview of the evidence base for effective communication skills
  • Recognise how attitudes and beliefs impact communication
  • Apply an evidence-based framework to assist in effective assessment and  communication
  •  Use potential ways of tailoring your communication to patient/carer needs in a manner that enables them to maintain realistic hope
  • Identify common communication difficulties and explore ways of resolving these to improve your communication with patients/families and colleagues.

Who is it for?

  • Specialist palliative and end of life care practitioners
  • Any NHS, allied health or social care professionals who regularly work with life-limiting illness of uncertain prognosis
  • Social workers, care home managers or social care managers.
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