Making a formal complaint

If you wish to make a formal complaint, please write to:

the Director of Nursing
Hospiscare
Dryden Road
Exeter
EX2 5JJ

or you can contact us by telephone 01392 688000.

We take every complaint seriously and will respond to all written complaints within two working days.

If you wish to make a complaint regarding any aspect of our service this can be done via any senior manager or by contacting the Director of Nursing or Chief Executive via the Hospice. We understand we do not always get it right, and our complaints policy is aimed at ensuring a constructive outcome so that all parties involved learn from the experience in order to benefit future patients and their families.

Hospiscare is registered with the Care Quality Commission. If you have a complaint that has not been dealt with to your satisfaction, they can be contacted at:

Finsbury Tower
103 - 105 Bunhill Row
London
EC1Y 8TG

Telephone 03000 616161 or e-mail.